PRIVACY POLICY

1.1 YouTubeSupport.io ("Platform", "Website", "we", "us", "our") is committed to protecting the privacy and personal data of its Users. This Privacy Policy explains how we collect, use, store, share, and protect Your personal data when You access or use the Platform.

1.2 This Privacy Policy applies to all Users of the Platform, including visitors, registered account holders, and any person who interacts with the Platform in any capacity.

1.3 By accessing or using the Platform, You acknowledge that You have read and understood this Privacy Policy and consent to the collection and processing of Your personal data as described herein.

1.4 This Privacy Policy is to be read together with the Terms of Service and all other policies published on the Platform, which are incorporated herein by reference.

In this Privacy Policy, unless the context otherwise requires:

• "Personal Data" means any data about an individual who is identifiable by or in relation to such data, as defined under the Digital Personal Data Protection Act, 2023.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• "Data Fiduciary" refers to YouTubeSupport.io, being the entity that determines the purpose and means of processing Personal Data.
• "Data Principal" refers to the User, being the individual to whom the Personal Data relates.
• "Consent" refers to a free, specific, informed, unconditional, and unambiguous indication of the Data Principal's agreement to the processing of their Personal Data.
• "Sensitive Personal Data" includes financial information such as payment details and any other category of data that may be classified as sensitive under applicable law.
• All other capitalised terms used but not defined herein shall have the meanings assigned to them in the Terms of Service.

The Data Fiduciary responsible for the collection and processing of Your Personal Data is:

• Name: YouTubeSupport.io
• Website: https://youtubesupport.io/
• Support Email: admin.youtubesupport@gmail.com
• Grievance Officer: admin.youtubesupport@gmail.com

4.1 We may collect the following categories of Personal Data from You, directly or automatically, when You use the Platform:

1. a) Identity and Contact Information:

• Full name
• Email address
• Phone number

1. b) Technical and Device Information:

• IP address
• Browser type and version
• Device type and operating system
• Time zone and language settings
• Pages visited and features used on the Platform

1. c) Financial and Transaction Information:

• Payment metadata associated with Wallet top-up transactions
• Transaction history and Coin balance records
• Payment gateway references (e.g., Razorpay transaction identifiers)
• Note: Full payment card details are not stored by YouTubeSupport.io. Such data is processed directly and securely by the respective payment gateway.

1. d) Account and Usage Information:

• Username and account credentials (passwords stored in encrypted form)
• Order history and Service usage records
• Account preferences and settings

1. e) Connected Social Media Information:

• Social media account usernames, profile links, or identifiers submitted by the User in connection with Service orders
• Note: We do not request or store social media passwords or login credentials.

1. f) Communication and Support Data:

• Messages, queries, and complaints submitted through support channels
• Grievance records and correspondence

1. g) Cookies and Tracking Data:

• Cookie identifiers and session tokens
• Analytics and behavioural data collected through cookies and similar tracking technologies

4.2 We collect only such Personal Data as is necessary for the purposes described in this Privacy Policy. You are not required to provide Personal Data that We do not request.

5.1 YouTubeSupport.io collects and processes Personal Data for the following purposes:

1. a) Account Creation and Management: To register and maintain Your user account on the Platform, verify Your identity, and enable access to the Services.
2. b) Service Delivery: To process Your orders, manage Wallet transactions, credit Coins, and deliver the Services You have purchased.
3. c) Payment Processing: To facilitate and record payment transactions conducted through supported payment gateways in Indian Rupees (INR).
4. d) Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, abuse of the Platform, and violations of the Terms of Service.
5. e) Customer Support and Grievance Handling: To respond to Your queries, resolve complaints, and manage grievances in accordance with applicable law.
6. f) Analytics and Service Improvement: To analyse usage patterns, understand User behaviour, and improve the functionality, performance, and content of the Platform.
7. g) Legal Compliance: To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any orders or directions issued by competent authorities.
8. h) Communications: To send You transactional notifications, service updates, policy change notices, and, where You have provided consent, promotional communications.

i) Legal Acceptance Logging: To maintain electronic records of Your acceptance of the Terms of Service, this Privacy Policy, and any future revisions thereto, including associated timestamps and system records.

6.1 YouTubeSupport.io processes Your Personal Data on the following legal bases under the Digital Personal Data Protection Act, 2023 and applicable law:

1. a) Consent: Where You have provided free, specific, informed, and unambiguous consent to the processing of Your Personal Data for a stated purpose.
2. b) Contractual Necessity: Where processing is necessary for the performance of the Agreement between You and YouTubeSupport.io, including the provision of Services and management of Your account.
3. c) Legal Obligation: Where processing is required to comply with applicable Indian laws, regulations, or orders of competent authorities.
4. d) Legitimate Interests: Where processing is necessary for the legitimate interests of YouTubeSupport.io, including fraud prevention, security, and improvement of Services, provided that such interests are not overridden by Your rights and interests.

7.1 YouTubeSupport.io does not sell, rent, or trade Your Personal Data to third parties for their independent commercial use.

7.2 We may share Your Personal Data with third parties in the following limited circumstances:

1. a) Payment Gateways: Personal and financial data necessary to process transactions may be shared with payment gateway providers, including Razorpay and such other processors as may be integrated by the Platform from time to time, solely for the purpose of completing payment transactions. Such providers are bound by their own privacy and security policies.
2. b) Service Providers and Technology Partners: We may engage trusted third-party service providers for functions including hosting, analytics, fraud detection, and customer support tools. Such providers are contractually restricted from using Your data for any purpose other than providing services to the Platform.
3. c) Legal and Regulatory Authorities: We may disclose Your Personal Data to government agencies, law enforcement authorities, the Indian Computer Emergency Response Team (CERT-In), or courts of competent jurisdiction where required by applicable law, court order, or regulatory direction.
4. d) Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving YouTubeSupport.io, Your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.
5. e) Protection of Rights: We may disclose data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of YouTubeSupport.io, its Users, or the public.

7.3 Any third party with whom Personal Data is shared shall be required to handle such data in a manner consistent with applicable law and the protections described in this Privacy Policy.

8.1 YouTubeSupport.io retains Your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

8.2 The following general retention guidelines apply:

1. a) Account Data: Retained for the duration of Your active account and for a period of ninety (90) days following account closure or deletion request, unless a longer period is required by law.
2. b) Transaction and Financial Records: Retained for a minimum period as required under applicable Indian financial, tax, and accounting laws.
3. c) Legal Compliance and Dispute Records: Retained for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
4. d) Support and Grievance Records: Retained for a period reasonably necessary to address and close the relevant query or complaint.

8.3 Upon expiry of the applicable retention period, Personal Data shall be securely deleted or anonymised in accordance with applicable law.

9.1 YouTubeSupport.io implements reasonable technical and organisational security measures to protect Your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction.

9.2 Security measures include but are not limited to:

• Encrypted storage of account passwords
• Secure HTTPS connections for data transmission
• Access controls limiting internal access to Personal Data
• Use of reputable and secure payment gateways for financial data

9.3 Notwithstanding the above, no method of transmission over the internet or electronic storage is entirely secure. YouTubeSupport.io does not warrant or guarantee absolute security of Your Personal Data and shall not be liable for breaches arising from circumstances beyond its reasonable control, including but not limited to cyber attacks, hacking, or third-party infrastructure failures.

9.4 In the event of a personal data breach that is likely to result in risk to Your rights, YouTubeSupport.io shall notify the relevant authority and, where required, the affected Users, in accordance with the obligations under the Digital Personal Data Protection Act, 2023.

10.1 As a Data Principal under the Digital Personal Data Protection Act, 2023, You have the following rights in relation to Your Personal Data:

1. a) Right to Access: You have the right to obtain confirmation from YouTubeSupport.io as to whether Your Personal Data is being processed, and to access a summary of such data and the processing activities carried out in relation to it.
2. b) Right to Correction: You have the right to request the correction of inaccurate or incomplete Personal Data held by YouTubeSupport.io.
3. c) Right to Erasure: You have the right to request the deletion of Your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations.
4. d) Right to Withdraw Consent: Where processing is based on Your consent, You have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
5. e) Right to Grievance Redressal: You have the right to have Your grievances addressed by the Data Fiduciary and, thereafter, by the Data Protection Board of India, in accordance with the Digital Personal Data Protection Act, 2023.
6. f) Right to Nominate: You have the right to nominate another individual to exercise Your rights on Your behalf in the event of Your death or incapacity, as provided under applicable law.

10.2 To exercise any of the above rights, You may submit a request to:

• Email: admin.youtubesupport@gmail.com
• Data Deletion Page: /data-deletion

10.3 YouTubeSupport.io shall respond to Your request within a reasonable time and in accordance with the timelines prescribed under applicable law.

11.1 The Platform uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance User experience, enable functionality, analyse usage, and prevent fraud.

11.2 You may manage or disable cookies through your browser settings and through any cookie consent or preference tools made available on the Platform. Disabling certain cookies may affect the functionality of the Platform.

12.1 YouTubeSupport.io primarily operates and stores data within India. To the extent that Personal Data may be transferred to or accessed from jurisdictions outside India, such transfers shall be conducted in accordance with the provisions of the Digital Personal Data Protection Act, 2023 and any rules or notifications issued thereunder.

13.1 The Platform does not knowingly collect Personal Data from individuals who are minors as defined under applicable law without verifiable parental or guardian consent.

13.2 If YouTubeSupport.io becomes aware that Personal Data of a minor has been collected without appropriate consent, it shall take prompt steps to delete such data.

13.3 Parents or guardians who believe that their child's Personal Data has been collected without their consent may contact YouTubeSupport.io at admin.youtubesupport@gmail.com.

14.1 The Platform may contain links to third-party websites, services, or platforms. This Privacy Policy does not apply to such third-party services, and YouTubeSupport.io is not responsible for their privacy practices.

14.2 Users are encouraged to review the privacy policies of any third-party services they interact with through or in connection with the Platform.

15.1 In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are as follows:

• Name: YouTubeSupport.io
• Designation: Grievance Officer
• Email: admin.youtubesupport@gmail.com
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

15.2 The Grievance Officer shall acknowledge any complaint within twenty-four (24) hours of receipt and shall endeavour to resolve the same within fifteen (15) days from the date of receipt, in accordance with applicable law.

16.1 YouTubeSupport.io reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised Privacy Policy on the Platform.

16.2 Material changes may be communicated to Users through Website notices, email notifications, or account dashboard announcements.

16.3 Your continued use of the Platform following the posting of any changes constitutes Your acceptance of the revised Privacy Policy. Users are encouraged to review this Privacy Policy periodically.